Whenever you feel unsatisfied with any service that Lychee Travel has provided, please tell your local guide or your travel advisor immediately to avoid the potential for similar problems happening again during your trip.
In case a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days upon you finish of the tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Lychee Travel will not be liable for any claims made later than 15 days after the completion of your tour.
Lychee Travel shall not be liable for any loss, injury, or damage to person or personal property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Lychee Travel’s control. Neither Lychee Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
Lychee Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Lychee Travel.
Lychee Travel is not responsible for a customer’s failure to comply with customs regulations.
Lychee Travel is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.
Lychee Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Lychee Travel has cancelled any tour prior to the commencement of the tour, Lychee Travel is liable for a full refund of the money received by Lychee Travel.
Many of Lychee Travel tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Lychee Travel, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
* Lychee Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
